News

Learn more about Northwoods and technology in human services through our press releases and media articles featuring Northwoods and our customers.

Northwoods puts Text Analytics to a Good Use

Wednesday, April 26, 2017 [In the News]

Northwoods puts Text Analytics to a Good Use

Yesterday, Northwoods announced availability of Traverse, a text analytics solution for child welfare social workers. The solution is designed to allow case workers to focus more on a child’s needs rather than needlessly reviewing case documents. Traverse sifts through a case’s thousands of documents to give case workers quick insights into the people and key topics related to the child. This allows the case worker to focus on the child’s future safety rather than researching the case.

Read more on Big Men on Content

Tuesday, April 25, 2017 [Press Releases]

Child Welfare Shining a Light on Dark Data to Improve Safety

For child welfare social workers, understanding a child’s whole story can feel impossible. However, the best predictor of a child’s future safety is a thorough understanding of that child’s detailed past, including prior abuse or neglect situations, people connected to the family and major events. Starting today, new technology called Traverse® exists to help social workers shine a light on dark data to make more confident and informed decisions about a child’s future safety.

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How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Tuesday, August 30, 2016

How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits, which had a ripple eect on the agency’s eciency and service delivery. The department redesigned its lobby, upgraded technology, and modernized business processes to reduce client and caseworker frustration and process applications for services much faster.

Read more in APHSA's Policy & Practice

Back Office Content Solutions for State and Local Human Services

Thursday, July 7, 2016 [In the News]

Back Office Content Solutions for State and Local Human Services

As I’ve been looking for out-of-the-box solutions that heavily rely on content, I’ve come to realize that these Back Office Content Solutions are everywhere. My real surprise was in human services benefits administration. Northwoods offers document management and workflow with an out-of-the-box solution to work social services related to children.

Read more on Big Men on Content

Tuesday, May 10, 2016 [Press Releases]

Cabarrus County DHS Turns Chaos into Calm with Lobby Overhaul

Walking into Cabarrus County Department of Human Services (DHS) is like night and day for people who need economic assistance including Medicaid, crisis or energy assistance or Food and Nutrition Services. Before a recent overhaul and modernization of the lobby, people seeking services often waited in long, confusing lines. They were frustrated, as were the caseworkers trying to help. To improve customer service and better serve the community, the agency redesigned the lobby, updated appointment management software for caseworkers and modernized business processes.

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Wednesday, December 9, 2015 [Press Releases]

Chemung County Caseworkers Swap Paper for Mobile App

A mobile app is helping child welfare caseworkers in Chemung County, N.Y., spend more time working with children and families and less time on paperwork, according to a new case study released today by Northwoods.

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Monday, November 16, 2015 [Press Releases]

Dare County DSS Replacing Paper with Electronic Document Management

Dare County Department of Health and Human Services – Social Services Division in North Carolina is replacing its cumbersome paper-based processes with a mobile electronic document management software solution. Northwoods’ Compass® CoPilot will help 39 mobile social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.

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Thursday, November 5, 2015 [Press Releases]

Mobile App Helps Clark County Social Workers Improve Family Engagement

A mobile software application is helping Clark County Family and Children Services social workers spend more time working with children and families, according to a new case study released today by Northwoods.

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Wednesday, October 21, 2015 [Press Releases]

Carver County Replacing Paper with Mobile App for Social Workers

Carver County Community Social Services (CCCSS) invested in new technology to help children and families receiving services from social workers who have to manage overwhelming paperwork requirements.  CCCSS is replacing its cumbersome paper-based processes with a mobile electronic document management software solution to help social workers complete required paperwork efficiently, close cases more quickly, and reduce paperwork-related stress on workers.

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DSS: iPads will enhance safety

Friday, October 2, 2015 [In the News]

DSS: iPads will enhance safety

The Robeson County Department of Social Services will roll out a program that uses new technology to enable child welfare and adult services workers to spend more time with their clients and less time doing paperwork at the office.

Read more on The Robesonian

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