News

Learn more about Northwoods and technology in human services through our press releases and media articles featuring Northwoods and our customers.

Traverse in Action: See the Whole Picture of Case History

Monday, July 17, 2017 [In the News]

Traverse in Action: See the Whole Picture of Case History

The best predictor of future safety is a thorough understanding of the past. Traverse, a protective services case discovery platform from the AWS Public Sector Partner Program member Northwoods, uncovers dark data and uses it to present a comprehensive case story. It allows child and adult protective services agencies to leverage the power of big data and the information they already have to make well informed, more confident decisions. The tool helps to analyze years of information and volumes of case records to build connections that may have otherwise gone unnoticed.

Read more on AWS Government, Education, & Nonprofits Blog

What if your child welfare case file could talk?

Monday, May 22, 2017 [In the News]

What if your child welfare case file could talk?

Social workers, imagine if a child’s case file could talk to you. What would you ask it? What hidden secrets would you want it to tell you about the kids you care so much about? To help, we’ve figured out a way to use modern technology to make your case files answer your questions so you can uncover critical information to make informed, confident decisions.

Read more on Inorupt

Northwoods puts Text Analytics to a Good Use

Wednesday, April 26, 2017 [In the News]

Northwoods puts Text Analytics to a Good Use

Yesterday, Northwoods announced availability of Traverse, a text analytics solution for child welfare social workers. The solution is designed to allow case workers to focus more on a child’s needs rather than needlessly reviewing case documents. Traverse sifts through a case’s thousands of documents to give case workers quick insights into the people and key topics related to the child. This allows the case worker to focus on the child’s future safety rather than researching the case.

Read more on Big Men on Content

Tuesday, April 25, 2017 [Press Releases]

Child Welfare Shining a Light on Dark Data to Improve Safety

For child welfare social workers, understanding a child’s whole story can feel impossible. However, the best predictor of a child’s future safety is a thorough understanding of that child’s detailed past, including prior abuse or neglect situations, people connected to the family and major events. Starting today, new technology called Traverse® exists to help social workers shine a light on dark data to make more confident and informed decisions about a child’s future safety.

Read More

How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Tuesday, August 30, 2016

How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits, which had a ripple eect on the agency’s eciency and service delivery. The department redesigned its lobby, upgraded technology, and modernized business processes to reduce client and caseworker frustration and process applications for services much faster.

Read more in APHSA's Policy & Practice

Back Office Content Solutions for State and Local Human Services

Thursday, July 7, 2016 [In the News]

Back Office Content Solutions for State and Local Human Services

As I’ve been looking for out-of-the-box solutions that heavily rely on content, I’ve come to realize that these Back Office Content Solutions are everywhere. My real surprise was in human services benefits administration. Northwoods offers document management and workflow with an out-of-the-box solution to work social services related to children.

Read more on Big Men on Content

Tuesday, May 10, 2016 [Press Releases]

Cabarrus County DHS Turns Chaos into Calm with Lobby Overhaul

Walking into Cabarrus County Department of Human Services (DHS) is like night and day for people who need economic assistance including Medicaid, crisis or energy assistance or Food and Nutrition Services. Before a recent overhaul and modernization of the lobby, people seeking services often waited in long, confusing lines. They were frustrated, as were the caseworkers trying to help. To improve customer service and better serve the community, the agency redesigned the lobby, updated appointment management software for caseworkers and modernized business processes.

Read More

Wednesday, December 9, 2015 [Press Releases]

Chemung County Caseworkers Swap Paper for Mobile App

A mobile app is helping child welfare caseworkers in Chemung County, N.Y., spend more time working with children and families and less time on paperwork, according to a new case study released today by Northwoods.

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Monday, November 16, 2015 [Press Releases]

Dare County DSS Replacing Paper with Electronic Document Management

Dare County Department of Health and Human Services – Social Services Division in North Carolina is replacing its cumbersome paper-based processes with a mobile electronic document management software solution. Northwoods’ Compass® CoPilot will help 39 mobile social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.

Read More

Thursday, November 5, 2015 [Press Releases]

Mobile App Helps Clark County Social Workers Improve Family Engagement

A mobile software application is helping Clark County Family and Children Services social workers spend more time working with children and families, according to a new case study released today by Northwoods.

Read More

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