Poor Service Levels
Cases Drag Out
Spend More Time With Families
Increase Employee Retention
Reduce Burdensome Paperwork
Make Processes More Efficient
Everyone's needs are a little different based on who you talk to. Here's a rundown of how social workers, supervisors and directors think.
Spending quality time with clients and serving families.
"I want to spend less time on paperwork."
"The solution must be intuitive, or I won't use it."
"It has to fit the flow of how I work, or it will be awkward."
"Please don't give me a big and bulky laptop."
Making sure my employees are well equipped to do their work.
"Everyone must be well trained."
"Access to information must be easy and on-demand."
"We want our workers to spend more time with families."
"Employee morale is critical to me."
Ensuring safety, wellbeing and permanency to children, families and the community.
"We need to reduce turnover."
"The technology has to show a measurable ROI."
"I want training new employees to be easy."
"Everything must be compliant with federal mandates."
Northwoods Business Brief: 5 Hurdles Blocking Social Worker Productivity Download
Compass CoPilot is designed to work the way social workers do, and fits the flow of their daily activities.
Learn about the easy-to-use features below:
Dictation + Transcription
Social workers can dictate their case notes and transcribe interviews to create case narratives that can then be uploaded to the case management system.
Compass CoPilot fills in known information about the client or case automatically. After the worker completes any additional information that’s needed, both the client and worker can sign the form using the tablet.
The social worker can capture high-resolution, color images of documents in disconnected mode while in the field. Documents are automatically associated with the client and can be shared with the supervisor or other workers.
The social worker can capture high-resolution, color images of clients and living conditions. Images can be automatically tagged with date, time, client and social worker names, and more. The worker also has the option of adding captions.
Workers can record interviews with their clients and save them permanently as audio files in the electronic case file. This allows the social worker to focus their undivided attention on the client while ensuring that every word is captured and easily accessible for later case documentation during downtimes.
Secure Mobile System
Compass CoPilot is password-protected and all information retained on the tablet is secured by the operating system with industry-standard encryption.
CoPilot can work in a disconnected mode. All of the information that the social workers capture in the field is synchronized with the agency's Compass® system back at the office. No need to lug huge case files around, they're all there – and up-to-date – on the tablet computer.
Our implementation and training gets users up to speed quickly with a model that sticks. With an on-the-job focus on process change based on proven methods, we call it the Northwoods Coach Model.
Here's how it works:
Northwoods trains key staff members to guide change management associated with the new technology.
After training, coaches support team members at the office and in the field by addressing needs as they arise.
Continual and ongoing mentoring ensures staff alignment and maximum use of the new technology.
"It works well to identify key players who are able to be role models moving forward."
Ongoing Case Management Social Worker
Winona County Community Services
Improve teamwork by 67%
Reduce conflict by 52%
Increase productivity by 86%
"Maximizing the Impact of Executive Coaching,” The Manchester Review, 2001, Volume 6, Number 1, http://www.slideshare.net/patweiland/coaching-roi
Northwoods Video Series: The Northwoods Coach Model Watch Now
Time savings from 1-3 hours per day
More accurate and timely notes
Increased compliance and audit-readiness
A 75% reduction in office supplies
More time with families
A 50% reduction in turnover
Northwoods Business Brief: Get The Best Mobile Tool To Enhance SACWIS Download