Newsletter

Our quarterly newsletter, The Compass, lets us stay in touch with customers and anyone interested in social services technology. View archived versions of The Compass or sign up to receive an electronic copy via email.

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Second Quarter 2018

Learn how your dedicated Customer Success Manager can help your agency use our software to its full potential. Additionally, see what's new with Northwoods University, read tips for technology implementation and adoption, and check out our latest blog content.

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First Quarter 2018

Chief Product Officer Don Abney answer some questions about how Product Delivery (PD) at Northwoods continues to evolve and innovate to meet customers' needs. Additionally, see what's new with Northwoods University (new Forms Design course!), celebrate Social Work Month, and check out our latest blog and Research Library content.

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Fourth Quarter 2017

Learn how to handle the ripple effects of the opioid crisis on Child Welfare, including skyrocketing caseloads and information overload. Find out what's new with Compass CoPilot, how to access Northwoods University, and how to merge cases in Compass Pilot. Read about how two trends—dark data and cognitive search—impact social services, and catch up on our latest blog content.

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Third Quarter 2017

Maximize your solutions in 10-minutes by watching the new "Quick Guide to Northwoods University" on demand Webinar. Read short stories about Traverse®, our new protective services case discovery platform, and learn how our Support Center helped Lucas County Department of Job and Family Services. Plus, sign up for Research Library notifications, learn how to merge members in Compass® People, and read our latest blog content.

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Second Quarter 2017

One of our Compass® CoPilot users shares how she stepped outside her comfort zone and embraced technology to do better social work. Plus, get access to Northwoods University, sign up for Research Library notifications, and meet Traverse®—our new protective services case discovery platform. Learn all about "dark data" in child welfare and the importance of self-care for social workers, and check out our latest blog content.

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First Quarter 2017

Learn how to access Northwoods University, how your agency can become a Lean machine, the consequences of "dark data" in child welfare, and our top 7 conferences for human services in 2017. Find out how our friends at Lenoir County DSS decreased turnover by 77% in their Child Welfare unit, and how we're celebrating Social Work Month with workers and supervisors at Carver County HHS and Sherburne County HHS. Plus, see our upcoming webinars and events.

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Fourth Quarter 2016

Learn how your agency can leverage Compass® Reports to better manage workers’ caseloads and see how the tools you provide them are being used. Also, check out our latest case studies (including written and video versions!) to see how child support and adult services caseworkers in Lenoir County, NC are solving their paperwork problems and improving client services. Plus, read our latest blog articles and see our upcoming webinars and events.

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Third Quarter 2016

Get all the resources we've published to help human services agencies nail technology implementations, read the truth behind the most common child welfare social work myths and misperceptions, hear from a Cabarrus County DHS panel about the difference a redesigned lobby has made for the agency, and see what the ECM experts at "Big Men on Content" have to say about Northwoods' protective services solution. Plus, read our latest blog articles and see our upcoming webinars and events.

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Second Quarter 2016

Learn how our friends at Cabarrus County DHS modernized their lobby and business processes to improve efficiency, communication, and customer service. Get tips to reduce risk and increase user adoption next time you roll out new technology at your human services agency. Catch up on our latest blog content, including a roundup of inspirational iPad wallpapers to help keep social workers going, even when the going gets tough.

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