New Worker

Understand Key Topics and Events Quickly

New workers have a lot to learn: best practices, mandates, policies, local resources, collateral systems, and every detail about the children and families in their caseload. But critical information about cases—extensive history, key issues, important contacts or previous placements—is often hidden or virtually impossible to retrieve. A new worker must quickly understand each case, child, and family while mastering social work policies and best practices to provide quality services that ensure safety and wellbeing. This is a story about Liz, a new Ongoing Caseworker who is using a protective services case discovery platform, Traverse, to surface “dark data” to feel confident that she understands her cases.

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