Northwoods Support Center
Troubleshooting Technology Problems in Human Services
Going above and beyond to support customers so they can focus on serving clients
Technology enables human services agencies to dramatically increase productivity and service delivery—until an unexpected glitch in the system delays workers from doing their jobs. This is the story of one Ohio county’s Department of Job & Family Services that relies on the Northwoods Support Center to help quickly troubleshoot software issues, resolve technology problems the first time they arise, and keep the system running at peak performance so workers can focus solely on helping clients.
View Detailed User Story (PDF)
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