Transportation

Know Key Topics to Put Kids at Ease

Unit Support Workers rarely, if ever, know the ins and outs of every child or family they are asked to assist with, even though many have direct, daily contact with children receiving care and attention by the agency. However, critical information about those very children—recent trauma, likes, dislikes, and fears—is often hidden or virtually impossible to retrieve. Support workers need to understand each child’s unique situation to make them feel at ease. This is a story about Theresa, who is using a protective services case discovery platform, Traverse, to surface “dark data” to quickly understand the key issues affecting the kids she transports.

View Detailed User Story (PDF)