Agency Director

As a Health and Human Services Agency Director, you have growing demands on your agency’s time and resources from clients, social workers, caseworkers, clerical staff, lawyers, and the community at large — not to mention the responsibilities of recruiting new staff, increasing employee retention, and ensuring compliance with local, state, and federal mandates.

While the unique challenges of your role will be ever-present, your burden can be lightened by working with a partner that understands these challenges and has created solutions to address these responsibilities head-on. A partner like Northwoods.

What Keeps You up at Night?

  • Effective service delivery
  • Staff recruitment and retention
  • Ensuring the systems you’re investing in are producing measurable and rapid ROI with low risk
  • Audits and compliance pressures
  • Media calls and reputation of your agency

What If...

  • Operations ran smoothly and predictably, and productivity improved agency-wide
  • Prep time for audits was significantly reduced and all mandates were met consistently
  • Employee satisfaction increased and turnover declined
  • Client/case records were complete, accurate, and always on hand when needed
  • Workers in the field were able to spend more productive time with families

Northwoods Can Make It Happen For You and Your Agency.

Northwoods is changing how human services are delivered. Our office-based and mobile document management, appointment management, and enterprise content management (ECM) solutions dramatically reduce the paperwork burden on workers by enabling fast, accurate data-sharing across and beyond the agency. This allows you to:


  • Increase productivity and service levels in the office and in the field
  • Create and follow through on best practices strategies that drive positive outcomes
  • Focus on the most critical, sensitive, high profile, or demanding cases
  • Establish agency priorities and make informed decisions quickly based on developing case trends
  • Know that workers are consistently evaluating a holistic representation of information, facts, evidence, and data on a timely basis from all available sources
  • Keep constituents and stakeholders informed of outcomes and potential media-facing issues

Which Solution Is Right For You?

Browse our solutions below to learn more:

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Compass® Pilot in the Office

Eliminate paper case files and streamline document management for caseworkers agency-wide, right from the desktop.

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Compass® CoPilot in the Field

Empower social workers with mobile document management and instant access to complete case file information while in the field.

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Compass® Appointments

Reduce lines, improve lobby management, increase appointment productivity, and boost client satisfaction.

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Enterprise Content Management (ECM)

Integrate document management with your systems of record to capture, manage, and retrieve electronic documents with ease.

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Northwoods Services

Get the most from your Compass® solution by taking advantage of the professional services we offer.

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