Protective Services Administrator

As a Protective Services Administrator, you are responsible for overseeing increasing demands across a wide range of services within your agency — such as assessing clients' risk levels, protecting clients’ safety and property, gathering evidence to substantiate abuse, assessing the need for services to reduce risk, client advocacy, and crisis intervention.

These responsibilities are compounded by the stress of dealing with employee burnout and turnover, keeping clients and staff safe, ever-present documentation and compliance demands, and local, state, and federal mandates.

While the unique challenges of your job will always be present, your burden can be lightened by working with a partner that understands these challenges and has created solutions to address them head-on. A partner like Northwoods.

What Keeps You up at Night?

  • Clients’ safety, security, and well-being
  • A growing backlog of open cases
  • Missing timeliness goals for investigations or home visits
  • Employee stress, burnout, and high turnover
  • Avoiding negative publicity and changing public perception

What If...

  • Service levels improved, leading to better outcomes for families
  • The paperwork burden on social workers was dramatically reduced
  • Client/case files were complete, accurate, up-to-date, and easily accessible to all social workers and managers in the office and in the field
  • Employee satisfaction increased and turnover declined
  • Prep time for audits fell sharply

Northwoods Can Make It Happen for You and Your Agency

Northwoods is changing how human services programs are delivered. Our office-based and mobile document management and enterprise content management (ECM) solutions dramatically reduce the paperwork burden on workers by enabling fast, accurate data-sharing across and beyond the agency. This allows you to:

  • Increase productivity and service levels in the office and in the field
  • Create and follow through on best practices strategies that drive positive outcomes
  • Focus on the most critical, sensitive, high profile, or demanding cases
  • Establish agency priorities and make informed decisions quickly based on developing case trends
  • Know that workers are consistently evaluating a holistic representation of information, facts, evidence, and data on a timely basis from all available sources
  • Keep constituents and stakeholders informed of outcomes and potential media-facing issues

Which Solution Is Right for You?

Browse our solutions below to learn more:

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Compass® Pilot in the Office

Eliminate paper case files and streamline document management for caseworkers agency-wide, right from the desktop.

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Compass® CoPilot in the Field

Empower social workers with mobile document management and instant access to complete case file information while in the field.

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Enterprise Content Management (ECM)

Integrate document management with your systems of record to capture, manage, and retrieve electronic documents with ease.

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Northwoods Services

Get the most from your Compass® solution by taking advantage of the professional services we offer.

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