Public Assistance

Medicaid | Supplemental Nutrition Assistance Program (SNAP) | Temporary Assistance for Needy Families (TANF) | Child Care Assistance | Workforce

When caseloads increase and staff turns over, public assistance caseworkers often feel the greatest brunt. They face constant deadlines to process applications for new benefits, complete re-certifications, and update clients’ information, yet they often can’t access or find the information they need, when they need it.

What’s more, caseworkers are expected to serve all clients quickly and professionally, whether it’s a scheduled appointment or unexpected walk-in or call. Yet most workers are stuck using outdated, paper-heavy documentation management systems and processes that make it extremely difficult to be truly efficient.

Older couple filing out paperwork

When You Ease the Paperwork Burden, Productivity and Service Levels Climb

Northwoods has spent thousands of hours with public assistance caseworkers at human services agencies to understand their daily challenges and develop solutions to ease their paperwork burden and improve service quality.

Our proven solutions streamline and simplify the collection, retrieval, and sharing of client/case information and forms based on how caseworkers use the information to do their jobs. The results achieved across the agency are transformative:

  • Save workers up to 2 hours per day on paperwork, allowing agencies to handle higher caseloads without increasing headcount
  • Intake time decreases while the quality of information captured increases
  • Applications and redeterminations are completed within mandated timeframes
  • Clients receive all the right services to which they are entitled
  • Clients calling in obtain the answers and information they need quickly and easily
  • Lobby lines are shorter, reducing the time clients have to wait
  • Appointments are more productive
  • Service levels and client satisfaction increase

Simultaneously Improve Service Quality, Productivity, and Agency Outcomes

Explore our solutions below to learn more:

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Compass® Pilot in the Office

Eliminate paper case files and streamline document management for caseworkers agency-wide, right from the desktop.

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Compass® Appointments

Reduce lines, improve lobby management, increase appointment productivity, and boost client satisfaction.

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Enterprise Content Management (ECM)

Integrate document management with your systems of record to capture, manage, and retrieve electronic documents with ease.

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Northwoods Services

Get the most from your Compass® solution by taking advantage of the professional services we offer.

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Download the Robeson County Department of Social Services case study and find out how the agency increased service levels and saved $2 million by going paperless.

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