Support Center

TeamviewerThe Northwoods Support Center (NSC) quickly identifies issues and resolves problems for our customers. The NSC team members have a wide variety of professional certifications ranging from database configuration and maintenance to network and operating system administration. 

How do I contact the NSC?

Northwoods Support Center - Team A
Monday through Friday 8 a.m. - 8 p.m. ET
877.279.7440
teamAhelp@teamnorthwoods.com

Team A supports: CA, CO, LA, MD, MN, NV, WI

Northwoods Support Center - Team B
Monday through Friday 7 a.m. - 6 p.m. ET
877.279.7441
teamBhelp@teamnorthwoods.com

Team B supports: NY, OH, VA, USVI

Northwoods Support Center - Team C
Monday through Friday 7 a.m. - 6 p.m. ET
877.745.8630
teamChelp@teamnorthwoods.com

Team C supports: NC

Northwoods Upgrade Team
Monday through Friday 8 a.m. - 6 p.m. ET
614.408.8710
upgrades@teamnorthwoods.com

Customer Portal
https://portal.teamnorthwoods.com (login required)

 

When is the NSC available?

The NSC is closed on holidays including New Year's Day, July 4, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.

How can the NSC help you?

The staff at the NSC is available to your System Administrators to assist with:

  1. Application/Administration Questions
  2. Application Errors
  3. Defining Problem Scope
  4. Troubleshooting
  5. Collect Product Feedback

Additional Resources

  1. Product Version Life Cycle
  2. Third Party Compatibility Matrix
  3. Northwoods University (login required)