Business Briefs

Lessons From the Pandemic: Transforming State and Local Eligibility Programs

Amid the pandemic, many government agencies could not maintain traditional workflows based on paper trails and in-person meetings. That's why more economic assistance agencies are transitioning from paper processes to a cloud-based document management system that delivers assistance more efficiently and accurately. In this market trends report, GovLoop, Northwoods, and AWS discuss the challenges of facilitating benefits and the IT tools government agencies can use to better serve clients.

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Lessons From the Pandemic: Transforming State and Local Eligibility Programs Business Brief

Investing in Essential Technology and Remote Connection for Child Welfare

Child welfare agencies have had to quickly pivot to support telework, allowing people to connect and share important information in new ways. Agencies need to invest in cloud-enabled technology so caseworkers can access and update case files from anywhere. In this market trends report, GovLoop, Northwoods, and AWS explore the challenges child welfare services face today and how technology could transform the field. 

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Investing in Essential Technology and Remote Connection for Child Welfare Business Brief

A Field Guide to User Adoption

So you've spent all this time and money rolling out a new tool ... and now nobody is even using it? Frustrating, we know. When it comes to launching new technology within your human services agency— and getting workers to use it— we understand the critical steps that can mean the difference between failure and success. We've created this unique tool to ensure ongoing user adoption and success.

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A Field Guide to User Adoption Business Brief

Mitigating Risk and Removing Fear from Organizational Process Change

Organizational process change is risky business in human services. Overlook what truly motivates your agency's workers to accept change, and your initiatives will likely fail. On the other hand, you can ensure high adoption and ongoing success if you understand, plan for, and mitigate the risks and fears that typically accompany each phase of an organizational process change.

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Mitigating Risk and Removing Fear from Organizational Process Change Business Brief