Process Automation
Caseworkers spend too much time on administrative work, which takes time away from doing high-value work with clients. The agency automates repetitive, redundant, high-volume work and processes, such as Medicaid renewals. The agency uses centralized bulk mail processing, automated online and fax application importing and routing, Interactive Voice Response integration with call centers, and shared services with regional offices. The result is smoother business processes, higher operational efficiencies, increased employee morale, and better quality service.
Solutions