When You Ease the Paperwork Burden, Productivity and Service Levels Climb
Northwoods has spent thousands of hours with economic assistance caseworkers at human services agencies to understand their daily challenges and develop document management solutions to ease their paperwork burden and improve service quality.
Our solutions are systems of engagement, which provide a flexible, lightweight, intuitive, and user-centric interface that is designed for collaboration and daily work.
Our proven software solutions streamline and simplify how caseworkers collect, retrieve, and share client and case information and forms based on how they use the information to do their jobs. The results achieved across the agency are transformative:
- Save caseworkers up to 2 hours per day on paperwork, allowing agencies to handle higher caseloads without increasing headcount
- Decrease intake time while increasing the quality of information captured
- Complete applications and redeterminations within mandated timeframes
- Provide and connect clients to all the right services they need
- Quickly and easily answer clients’ questions and share information
- Shorten lobby lines, reducing client frustration
- Increase service levels and client satisfaction