We Understand.
We Care.
You Succeed.
Our Purpose
Elevate humanity
Mission
To shape the future of social care by innovating and implementing easy-to-use solutions that enable social workers to focus on what matters—the people they help.
Our Values
Our core values shape every decision we make. They are the language of how things get done at Northwoods.
We crave knowledge.
We work together.
We protect Northwoods.
We find solutions.
Our People
Every day human services workers show up to help families and clients make positive change. Our team shares this commitment and shows up to support customers every step of the way.
We have licensed social workers, former caseworkers, and experienced agency leaders on staff who impact how our solutions are designed, implemented, supported, and updated. We listen to customers’ feedback and lead with compassion to help caseworkers feel seen and heard with technology.
Over the years, our team has spent thousands of hours with our customers to understand their current challenges and anticipate future needs. We watch what they do, how they do it, and where they struggle—looking at each issue from all sides to connect it with the right software and services to solve those problems in new and unique ways.
Every day human services workers show up to help families make positive change. We show up to help workers. While it’s fun to work at Northwoods, we take our jobs and our mission very seriously. We work hard to deliver tools that help agencies find success, however they define it.
We have licensed social workers, former caseworkers, and experienced agency leaders on staff who impact how our solutions are designed, implemented, supported, and updated. We listen to customers’ feedback and lead with compassion to help caseworkers feel seen and heard with technology.
Over the years, our team has spent thousands of hours with our customers to understand their current challenges and anticipate future needs. We watch what they do, how they do it, and where they struggle—looking at each issue from all sides to connect it with the right software and services to solve those problems in new and unique ways.
Every day human services workers show up to help families make positive change. We show up to help workers. While it’s fun to work at Northwoods, we take our jobs and our mission very seriously. We work hard to deliver tools that help agencies find success, however they define it.
Staff can work from anywhere, anytime, and families can sign [forms] from anywhere, anytime.
— KATIE ELLERAAS, Business Relationship Manager, Scott County Health & Human Services, MN
It’s continuity and a familiar system that’s shared across many different units in different areas.
— BRIAN ESCH, Home and Community-Based Care Manager, Carver County Health & Human Services, MN
Any time you can give caseworkers more time with families, it helps with their morale and their balance. That ultimately
has a positive impact on the work we’re doing.
— JOE KELLERBY, Child Welfare Director, Mesa County Department of Human Services, CO
It takes worries away that you didn’t realize you were worrying about.
— RACHEL ROSCKES, Social Work Case Manager, Carver County Health & Human Services, MN
It feels like you understand the world of social work and how chaotic it can be, and you’re trying to find ways to really support us.”
— MICHELLE SELINGER, Child & Family Manager, Carver County Health & Human Services
Our Story
Since 2003, we have focused only on human services. Our tools continue to evolve, but we remain focused on being the experts in helping human services agencies do what they do best: helping people.
Northwoods was founded and provides electronic document management solutions.
Wood County Department of Job and Family Services in Ohio became our first customer in economic assistance, and we solidified or focus on human services.
Established more partnerships with agencies across Ohio, providing solutions for economic assistance and child support.
Implemented our solutions for economic assistance and child support for agencies in North Carolina and California.
Sold statewide child support solutions in Nevada and West Virginia, while beginning to implement county projects in Minnesota.
2003
Northwoods was founded and provides electronic document management solutions.
2004
Wood County Department of Job and Family Services in Ohio became our first customer in economic assistance, and we solidified or focus on human services.
2005
Established more partnerships with agencies across Ohio, providing solutions for economic assistance and child support.
2007
Implemented our solutions for economic assistance and child support for agencies in North Carolina and California.
2009
Sold statewide child support solutions in Nevada and West Virginia, while beginning to implement county projects in Minnesota.
2011
Partnered with Franklin County Child & Adult Protective Services in Ohio to launch our first mobile solution for social workers.
2012
Partnered with Xerox on its statewide project to provide integrated enterprise content management system for Louisiana DCFS across five program areas: economic services, child development and early learning, licensing, child support, and child welfare.
2015
Establish partnerships with county agencies in New York, providing child welfare mobility solutions and appointment management.
2016
Expand statewide solution in West Virginia to include economic assistance.
2017
Partnered with Houston County Department of Human Services in Minnesota to launch our flagship cloud-based software Traverse, providing document management, forms management, mobility, and case discovery.
2018
Ohio became our first state customer across all program areas, including child care, child support, child welfare, Medicaid, SNAP and TANF, while Erie County Children and Youth Services became our first county customer in Pennsylvania.
2022
Partnered with Carver County Health & Human Services in Minnesota to launch our secure client portal, Traverse Connect.
2023
Continue expanding Traverse ecosystem through new modules, including Reports and Workflow, while adapting the software to work for more program areas (child support, economic assistance).
2023
Partnered with Jackson County Department of Job and Family Services in Ohio to launch Case Aide Services, providing a variety of services to help improve caseworkers’ well-being and capacity to focus on families.
Our Impact
Agencies throughout the country use our software and services across multiple program areas to better collaborate to serve their community. As a result, they maximize productivity, decrease costs, and achieve better outcomes.
But don’t just take our word for it. Hear directly from our customers about how our software supports their success and how our work translates to community impact.
Next Steps
Now that you know a little more about us, what’s next?
Join Our Den
Become part of a team that’s passionate about helping human services workers show up to serve their community.
Meet Our Customers
Hear why human services agencies use Northwoods’ software and services to make an impact on caseworkers and clients.
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