Traverse for Child Support

Traverse helps child support workers meet timeframes, increase collections, and focus on engaging clients to ensure children receive the support they need.

Child support workers can use Traverse to:

Process new applications in Traverse that are immediately available in the electronic file

Easily progress cases and files (e.g., from intake to establishment) over the life of the case

Electronically route client documentation that comes to the agency in the mail to the right worker for review or further processing

Make real-time changes to forms while in court for judges to sign off on

Scan documents, such as income verification, into case files from anywhere clients drop them off, including in court

Use full text search to find pertinent information in case files, such as court orders or case notes

Benefits

Save Time
Repurpose up to 120 minutes per day, per worker to engage parents and secure financial and medical support.
Improve Performance
Process court orders and legal documents days faster than mandated.
Mobility in Court
View and manage court documents and forms, and collect client documents and electronic signatures in court.
Secure Access
Provide secure and reliable cloud-based access to case information.
Clearer Visibility
View real-time information and metrics on individual caseworker and client activity.
Meet Timeframes
Exceed timeliness requirements for court orders, motions, and case closures.

We were waiting days to get our signed court orders back. Now we’re able to do them in court and get them signed and scanned
into Traverse before we come back to the office.

— TRACY TOLBERT, Child Support Program Manager, Cleveland County Department of Social Services, NC

Traverse supports child support for the lifecycle of the case, including:

Intake, Establishment, Engagement, Collection &
Distribution, Family Investment, Family Support, Locate, Paternity Establishment, and Interstate.

Let’s Get Started

Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.

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