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Jackson County Overcoming Burnout and Turnover with Dedicated Caseworker Support

With Case Aide Services by Northwoods, Jackson County JFS is supporting workers, promoting psychological safety, reducing burnout, and ensuring employee retention.

Customer Q&A: Heidi Burns, Morgan County Job & Family Services

Morgan County JFS Director Heidi Burns shares why the agency invested in Case Aide Services to provide dedicated support for caseworkers.

“Case Aide Services helps caseworkers know that they are not alone in the process and aren’t burdened by some of the support work that needs done. By getting help with administrative tasks, it allows the caseworkers to spend more time with families and build better relationships. This makes the workplace more friendly and helps retain employees.” 

 

Additional Resources

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Morgan County Tackles Child Welfare Burnout with Northwoods’ Case Aide Services
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Northwoods Overview
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Jackson County Overcoming Burnout and Turnover with Dedicated Caseworker Support
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