Traverse for Economic Assistance
Traverse is next-generation document management software helping human services agencies make complicated eligibility processes easier while supporting remote work, enabling client self-service, and gaining visibility into operations.
Caseworkers processing eligibility can use Traverse to:
Manage applications, verification documents, and eligibility information that are immediately available in the electronic file
Quickly and easily answer clients’ questions and share information
Use time previously spent tracking down documents to manage cases and make eligibility decisions
See work that’s assigned to them and when it’s due
Allow clients to submit documents and fill out forms on their own time
Benefits
Improve Performance
Make complicated eligibility processes easier while meeting timeliness requirements.
Automate Eligibility Processes
Automatically route content and forms to reduce manual work and associated chance for errors.
Better Oversight
Allow supervisors to easily view workers’ caseloads and manage distributed work in real time.
Visibility into Operations
Leaders can access real-time information and metrics on individual caseworker and client activity.
Greater Flexibility
Caseworkers can manage case files and information instantly, simultaneously, and from anywhere. Clients can quickly
communicate.
Secure Access
Provide safe and reliable cloud-based access to case information while lessening IT burdens.
We were waiting days to get our signed court orders back. Now we’re able to do them in court and get them signed and scanned
into Traverse before we come back to the office.
— Tracy Tolbert, Child Support Program Manager
Cleveland County Department of Social Services, NC
Traverse helps enable client self-service and real-time collaboration for economic assistance agencies. Includes:
Medicaid, Supplemental Nutrition Assistance Program (SNAP),
Temporary Assistance for Needy Families (TANF), Cash Assistance,
Child Care Assistance, Workforce, Energy, and LIHEAP.
Let’s Get Started
Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.
