Support Workers with Case Aide Services
We handle time-consuming administrative tasks so your team doesn’t have to.
Unleash your team’s potential by shifting the focus from paperwork to peoplework. Case Aide Services is here to lift the weight of administrative tasks, giving your team the freedom to prioritize what truly matters: the people you serve.
Benefits of Case Aide Services
Increase Capacity
Free caseworkers from time-consuming administrative tasks to spend more time on direct client interactions, which are key to meaningful outcomes.
Enhance Worker Well-Being
With a more manageable to-do list, caseworkers experience less stress and burnout, leading to greater job satisfaction and lower turnover rates.
Meet Mandates
Ensure that administrative work is completed accurately and on time to meet mandates like closing investigations without overwhelming your team.
Create Consistency
The Case Aide Services model provides a sustainable layer of support that workers and case aides can consistently rely on.
Boost Collaboration
The Case Aide Services team builds trusting relationships inside the agency and with external providers to create a strong team and smoother process.
Improve Recruitment
Staff are actually able to shift their focus, provide the services and support, and share resources with families and children versus working hours on end on data entry and obtaining that documentation.
– TAMMY OSBORNE-SMITH, Director, Jackson County Job and Family Services
Let our social services expertise round out yours
Our Case Aide Services team with social services expertise partners with your caseworkers to complete work, support case decisions, and connect with external providers.
Records Request
We’ll call external providers to request medical, behavioral, health or education records.
Supervision Support
We’ll participate in scheduled case review sessions to identify to-do items we can help with.
Referral Support
Our team initiates referrals for services and submits necessary documentation to providers.
Court Support
While workers prepare testimony for court hearings, we’ll handle the administrative prep work.
Client Visit Support
Post-client visit, we’ll chat with the worker to type up case notes for them to review and complete.
Community Resource Request
For families that need extra support, we’ll identify resources like food or case assistance, or process referrals for counseling or therapy.
Placement Packets
We’ll compile necessary details and collect state-mandated documents to support the placement process.
Case Research
If someone has a question about a case, we’ll help find the answer from your systems.
Document Organization
We can help you by filing, uploading, and organizing documents in your state case management system.
Staff Transition Support
When a caseworker leaves, we’ll assist with transition activities and make sure documents and information are easily accessible for the next worker.
How Case Aide Services Works
Case Aide Services is a type of managed services that takes on time-consuming administrative tasks so workers and agency case aides can prioritize face-to-face work with families. Our only focus is completing administrative tasks so workers can count on us.
Caseworkers can call, text, or submit a ticket through an app or portal to request help from a Case Aide Specialist.
You set deadlines, and we stick to them. Our team will prioritize tasks based on when you need them completed.
You have visibility to all activities and communication through a portal so you can work with your Case Aide Specialist and see the status of requests.
When an individual task is done, you will get an email letting you know the work is completed. A monthly utilization report also gives leadership visibility into what type of work the Case Aide Specialist is
completing and how engaged external providers are with the process.
Caseworkers are able to focus on what their priorities are. That is the work that they do in the homes with families. That’s where they need to be, and that’s when we start seeing better outcomes.
– LOREE WALKER, Protective Services Program Manager, Jackson County Job & Family Services, OH
Comprehensive Solutions for Modern Human Services
Traverse and Case Aide Services: A Perfect Partnership
When used together, Traverse and Case Aide Services offer a comprehensive solution that supports the demands of today’s modern human services organizations:
Organized Digital Cases
Administrative Support
Modernized Service Delivery
Ready to Increase Your Team’s Capacity?
Schedule a 15-minute discovery session with us today and see how we can transform your casework processes!
