Customer Q&A: Tammy Osborne-Smith, Jackson County Job & Family Services

Jackson County JFS Director Tammy Osborne-Smith shares why the agency invested in Case Aide Services to provide dedicated support for caseworkers.

“When you’re able to retain staff, that in turn helps reduce the overall case load per caseworker, and the qualified, skilled workers that we have are able to do a better job when they’re in the field.”