Adult and Disabilities Services

Challenges

Lisa wants to spend enough quality time with clients to build trust while efficiently collecting and sharing information with other workers. However, she was hampered by inefficient, time-consuming processes.

“It feels like more clerical work than social work. Things weren't consistent, organized, or easy to find.”

Solution

Houston County DHS implemented Traverse in the Child/Family and Adult units. The cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software is purpose-built for human services agencies and helps social workers like Lisa build rapport with clients.

Results

Now that her agency has implemented Traverse, Lisa can view and share case information in real time in the office or while meeting with clients. She has more time to build rapport with clients and connect them to needed services.