Northwoods > Resources > Customer Stories > Adult and Disabilities Services: Repurposing Time to Focus on Clients

Challenges

Lynnsey wants to focus her time connecting her clients to necessary services. However, she was daunted by the volume of clerical tasks and inefficient processes.

Solution

Houston County DHS implemented Traverse in the Child/Family and Adult units. The cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software is purpose-built for human services agencies and helps social workers like Lynnsey repurpose time to focus on clients.

Results

Now that her agency has implemented Traverse, Lynnsey focuses more time and energy meeting with clients and completing assessments to ensure they get needed services. She captures case notes more accurately and in real time, which alleviates stress and helps Lynnsey feel more accomplished.

Adult and Disabilities Services

Repurposing time to focus on clients

Summary

“It's really handy to do my case notes while I'm at a meeting. I would say on average it saves me 45 minutes to an hour because otherwise I was coming back to the office and typing up a case note and now I can just do it as we go along.”

Challenges

Solution

Results

Adult and Disabilities Services Customer Story

“I feel much more caught up and at ease.”

Resources

Customer Story

Blog

eBook

Let’s Get Started

Adult and Disabilities Services

Repurposing time to focus on clients

Summary

“It's really handy to do my case notes while I'm at a meeting. I would say on average it saves me 45 minutes to an hour because otherwise I was coming back to the office and typing up a case note and now I can just do it as we go along.”

Challenges

Solution

Results

“I feel much more caught up and at ease.”

Resources

Customer Story

Blog

eBook

Let’s Get Started

Northwoods Corporate Office