Traverse helps Cleveland County DSS’ child support agents to cut down on timeframes and increase efficiency. “The fact that we're able to reevaluate our processes and make better decisions about how we operate has been a gamechanger,” Tracy said.
Improved productivity in court
The freedom to complete forms and get court orders done before leaving the courthouse has been a huge timesaver.
“We were waiting days to get our signed court orders back. Now we're able to do them in court and get them signed and scanned into Traverse before we come back to the office,” Tracy said. “We have more control over making sure that we've got every document that we did on that date in our possession and back in the case file before we leave court.”
Without having to rely on paper, it’s easier for workers to share information and records with legal and court staff. For example, agents can route legal referrals to the agency’s paralegal for processing within Traverse instead of having to print all the information and send it via interoffice mail. County clerks can send court orders to the agency electronically that workers can add to a file without having to make or pick up physical copies.
Better client service
Tracy says the biggest benefit for clients is having information on hand instantaneously when they call in with questions. “We don't have to worry about the papers getting lost or someone not getting their filing done and it not being in the case file,” she said. “Having all the information at our fingertips for every worker at any given time is fantastic.”
Agents also have more time to spend on actual case management since previously time-consuming tasks like filing are so simple. “We're able to spend more time focusing on solution-focused decisions for our cases now versus tied up in administrative duties,” Tracy said.
Tracy says child support agents and support staff continue finding new ways to use Traverse every day to make processes more efficient. "Traverse is a substantial change in the way we had our working processes before and it's much better," she said.