Social workers, on-call staff, transportation aides, and other workers at Dare County DHHS use Traverse to scan, upload, store, and view documents and other case content in centralized electronic files. Faster access to relevant information across programs creates better support for clients’ overall well-being
“Our workers have full accessibility to case files and documents no matter where they are and on multiple devices. They all have laptops, iPads, and smartphones that are county-issued. To be able to access Traverse on any of those has been helpful," Katie says.
From an onboarding perspective, the software is so simple and intuitive that new workers catch on after just a couple of steps. First, they watch in-app educational videos that are always up to date to see how Traverse works. Then, they review with Katie or another staff member the specific functions they’ll use and where to find the forms they need. Contextual help, live chat, and other self-service options are available right in the app so workers get additional support in the way they want if needed.
“Traverse is the biggest part of our onboarding. It's very easy to navigate so it’s been pretty seamless,” Katie says. "The videos are an easy, self-paced way for workers to learn the new program or go back and be able to reference something."