Traverse Overview
Every case file. One software solution.
Traverse puts timely and relevant case information at caseworkers’ fingertips. It allows human services casework to be completed from anywhere, helping everyone in a human services agency work efficiently and effectively.
Key Features to Support Workers
Add Content
Add documents and forms to centralized, electronic case files from anywhere clients provide them.
Retrieve Content
Quickly and easily find case content to make decisions, process benefits, and improve client service.
Collaborate
Securely share documents and forms, both internally and externally, to connect clients to services faster.
Request a Demo
Schedule a 15-minute discovery session today and see how Traverse will transform your agency’s efficiency and effectiveness.
Benefits That Empower Your Agency
Accessible Anywhere
Web-based technology and device-agnostic mobile apps that work in disconnected mode empower remote work.
Cloud Based
Quickly realize value with a highly available SaaS solution that’s always up to date. Reliance on scalable cloud resources reduces storage, paper costs, and lightens the IT burden.
Champions Collaboration
Share documents and forms between workers, supervisors, and others in the agency, as well as clients and external collaborators.
User Friendly
Intuitive design, in-app learning, and live-chat feature make Traverse easy to learn and use.
Easily Integrated
Traverse is API-enabled to share information, enhance case management and eligibility systems, and eliminate redundancies.
Support Workers
Lessen caseworker burnout and slow the rate of turnover. Reduce time spent on administrative work and associated costs for overtime, mileage, and storage.
Supported Programs
Adult & Aging
Including adult protective services, developmental disabilities, home and community-based care, long-term care, mental health, guardianship, and in-home supportive services.
Child Support
Including intake, establishment, engagement, collection & distribution, family investment, family support, locate, paternity establishment, and interstate.
Child Welfare
Including child protective services, investigation, intake, assessment, ongoing, case management, foster care, kinship, adoption, children’s mental health, and children’s behavioral health.
Economic Assistance
Including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), cash assistance, child care assistance, workforce, energy, and LIHEAP.
What’s the Value of Traverse?
- Reduced overtime and mileage fees (roughly $50 per worker per day)
- Reduced turnover, saving $54,000 in replacement costs per worker
- Minimized time spent searching for information and documents during audit prep
- Decreased burden on county IT, reduced storage costs for paper case files, and reduced risk during disasters
Implementation Services
Our dedicated services team focuses solely on the success of your project. We bring a consultative approach to every interaction, so you walk away with a better understanding of your business and proven best practices that positively impact your important work. We also equip your internal champions with strategies to sustain process changes over time.
Traverse has brought immediate support, assistance, and relief to our workers.
– MAE MAJOR, Director of Children & Family Services, Seneca County Children’s Services, NY
Traverse + Case Aide Services
Peanut butter and jelly. Milk and cookies. Software and services.
Some things just go better together!
While Traverse modernizes document management, our Case Aide Services extends your team’s capabilities by taking on your most time-consuming administrative tasks. Agencies that use both our software and services can better support workers, maximize resources, and implement a more holistic approach to care across the agency.
