Traverse Implementation Services
Technology projects are people projects. With a Traverse subscription, you’re not getting just a software product. Our best-in-class services and support teams with extensive experience in human services are part of your solution and will help set you up for success.
99% Support Center satisfaction score
< 3 Minutes Live chat response time
45,000 Number of caseworkers using Northwoods products
½ Services team with direct human service experience
Benefits
Change Management
Our change management practice provides you tools and prepares your agency for a new way of doing business. We
empower your internal champions to become product experts who are proficient in future onboarding, training, and
support.
Professional Project Management
Your dedicated Northwoods project manager coordinates resources and keeps things on track. Our team has a proven
reputation of success in delivering projects within scope, on time, and on budget.
Business Process Discovery
Our team helps your project leaders make sure end users understand how and when Traverse will impact key business
processes when learning the software and hold staff accountable to adopting them.
Taxonomy Development
Our team helps yours create a shared and agreed-upon agency-wide naming convention and file structure called the taxonomy, used to organize your case files. A solid taxonomy reduces the time it takes workers to find and retrieve client or case information.
Forms Building and Maintenance
We have an entire Forms Design Team that works with you to build the exact digital forms your agency needs—from state and local forms to those provided by community partners.
Data Integration and Document Migration
We work with your IT team to build an integration solution that automatically moves data on a regular cadence from within your agency’s existing system(s) to Traverse, bi-directionally when possible. We can also import documents from your existing document management system into Traverse instead of staff doing it manually.
Training
Our team can facilitate all training, or we can employ a “train-the-trainer” model. End users are also supported by the internal champions, who have been part of the project from the beginning.
Support
Customer Success
Your agency’s dedicated Account Manager will help you use your solution to its full potential and will keep you informed of relevant Northwoods news and product changes.
Implementing a new system is challenging, but the way Northwoods was able to coach through that and be extremely
available has made a huge difference in how the software was received by our staff.
— HANNAH WEBSTER, Child Welfare Manager, Mesa County Department of Human Services, CO
Let’s Get Started
Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.
