Traverse in Action
Agencies across the country use Traverse® to support caseworkers and social workers with a centralized digital case file that minimizes administrative burdens so caseworkers can focus on high-value work.
But don’t just take our word for it. See how our customers say Traverse works in action.
Time each worker repurposes every day
Replacement costs per worker with reduced turnover
worker/day Reduced overtime & mileage
Adult & Aging
Lighten paperwork burden to build relationships with clients
Yolo County Streamlines In-Home Supportive Services with Electronic Case Files
Adult services workers at Yolo County HHSA use Traverse to complete forms, access recipient and provider data during visits, and coordinate services to keep clients safely in their homes.
Child Support
Save time completing forms and court orders in court
Cleveland County Digitizes Case Files to Improve Performance and Mobility in Court
Child support staff at Cleveland County Department of Social Services are boosting productivity at the agency and in court with digital forms and documents in Traverse.
Having all the information at our fingertips for every worker at any given time is fantastic.
– TRACY TOLBERT, Child Support Program Manager, Cleveland County Department of Social Services, OH
Child Welfare
Mobile access to case files and forms
Mesa County: How Electronic Case Files Help Caseworkers Put Families First
Child welfare caseworkers at Mesa County Department of Human Services use Northwoods’ software Traverse to focus on families, reduce trauma, and achieve permanency.
A system like this is absolutely needed to support caseworkers.
– JOE KELLERBY, Child Welfare Director, Mesa County Department of Human Services, CO
Benefits
Change Management
Our change management practice provides you tools and prepares your agency for a new way of doing business. We
empower your internal champions to become product experts who are proficient in future onboarding, training, and
support.
Professional Project Management
Your dedicated Northwoods project manager coordinates resources and keeps things on track. Our team has a proven
reputation of success in delivering projects within scope, on time, and on budget.
Business Process Discovery
Our team helps your project leaders make sure end users understand how and when Traverse will impact key business
processes when learning the software and hold staff accountable to adopting them.
Taxonomy Development
Our team helps yours create a shared and agreed-upon agency-wide naming convention and file structure called the taxonomy, used to organize your case files. A solid taxonomy reduces the time it takes workers to find and retrieve client or case information.
Forms Building and Maintenance
We have an entire Forms Design Team that works with you to build the exact digital forms your agency needs—from state and local forms to those provided by community partners.
Data Integration and Document Migration
We work with your IT team to build an integration solution that automatically moves data on a regular cadence from within your agency’s existing system(s) to Traverse, bi-directionally when possible. We can also import documents from your existing document management system into Traverse instead of staff doing it manually.
Training
Our team can facilitate all training, or we can employ a “train-the-trainer” model. End users are also supported by the internal champions,, who have been part of the project from the beginning.
Support
Traverse is intuitive and easy to learn and use; however,when someone needs help, we offer multiple options like in-app resources, such as interactive walk-through videos and contextual help. End users can also use live chat, video
chat, or screen share to talk to one of our experts in our support center.
Customer Success
Your agency’s dedicated Customer Success Manager (CSM) will help you use your solution to its full potential and will keep you informed of relevant Northwoods news and product changes.
“Thank you for joining us again in our mission to provide all of our families with a Thanksgiving meal! Our families truly appreciate your kindness!“
— AFTER-SCHOOL ALL-STARS
“Jessica and I were finishing up some Christmas shopping and this guy pulled out a credit card and paid for our purchase. His name is Jeff and his company Northwoods lets them do these random acts of kindness. They just became our Christmas miracle.”
— COMMUNITY MEMBER BENEFITING FROM OUTREACH
“We had an opportunity to assist a family whose home was destroyed by a fire. As I discussed the family’s immediate needs with the mother, I was brought to tears knowing that they would have nowhere to turn if it wasn’t for the Northwoods Foundation. We were able to help this family and provide relief as they transitioned to a new home.”
— FORMER NORTHWOODS FOUNDATION BOARD CHAIRPERSON
Staff can work from anywhere, anytime, and families can sign [forms] from anywhere, anytime.
— KATIE ELLERAAS, Business Relationship Manager, Scott County Health & Human Services, MN
It’s continuity and a familiar system that’s shared across many different units in different areas.
— BRIAN ESCH, Home and Community-Based Care Manager, Carver County Health & Human Services, MN
Any time you can give caseworkers more time with families, it helps with their morale and their balance. That ultimately
has a positive impact on the work we’re doing.
— JOE KELLERBY, Child Welfare Director, Mesa County Department of Human Services, CO
Traverse helps enable client self-service and real-time collaboration for economic assistance agencies. Includes:
Medicaid,Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Cash Assistance, Child Care
Assistance, Workforce, Energy, and LIHEAP.
Let’s Get Started
Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.
